The trains in India are now going to serve you with burgers and pizzas, that means it will sound as food delivered in the train. Well, in a country where people don’t have access to a clean and hygienic toilets on train, government is busy serving pizzas!!
The Indian Railways Catering and Tourism Corporation (IRCTC) has launched a project where in passengers will have all the facilities to dive in their favourite delicacies when on board. Train passengers will soon be able to order burgers and pizzas of their choice on the website of Indian Railways and have them delivered just next to their coaches. For last-minute purchases, vendor boys will be waiting on platforms with ready-to-serve burgers and pizzas.
“Station-based e-catering will be only for stations and not on moving trains. The service will allow passengers to either order meals online at www.ecatering.irctc.co.in or by calling 0120-2383892-99/ 1800-1034-139 (toll free) or by sending SMS Meal to 139 with details of PNR and seat number and the meals will be delivered at their berth,” IRCTC group General Manager, East Zone Debashis Chandra told PTI.
Reputed chains like the McDonald’s, KFC, Switz Foods, Dominos, Haldiram, Bikanerwala, Sagar Ratna, Pizza Hut, Only Alibaba, have supposedly entered into a tie up and promised to cater their services to the people on train.
“On receiving the meals, passengers have an option of making payment online or through cash on delivery mode,” Chandra said, adding, the delivery of food would be made through authorised persons.
“We have a dedicated call centre for this entire facility which is functioning from 6 AM to 10 PM,” he said on the food delievered in the train.
Talking about cancellation of orders, Chandra said, “They will also have an option to cancel their order two hours before reaching the station where the meals are scheduled to be delivered to them. In cases passengers have made online payment for their order, the amount will be refunded after deducting a cancellation charge.”
When asked about the food prices, Chandra said, “Food prices are to be market-driven but we are focused that the food items supplied are hygienically packaged in eco-friendly, bio-degradable take-away packets and usage of plastic for packaging must be minimal if not totally eliminated. In fact, we will conduct regular checks of stations to ensure that meals items are provided to the passengers.”
The first phase of the project, which is slotted to end in March next year, will cover all trains passing through 45 specified railway stations, including nine in the east zone, namely Howrah, Sealdah, Guwahati, New Jalpaiguri, Patna, Bhubaneswar, Visakhapatnam, Kharagpur and Mughalsara. After the end of this phase of the pilot project, a review will be taken and then it will be determined, whether to expand the project or not!!