Facebook has rolled out new AI tools to prevent suicide. Facebook is integrating suicide prevention tools to its Live video to help users in real time. Allowing people to directly reach out to a broadcaster if they’re alarmed about them, Facebook has also unveiled a live chat support.
The live chat support includes – crisis support organizations on Messenger and reporting concerning Facebook Live streams. This will be done with the Artificial Intelligence tools.
Facebook CEO Mark Zuckerberg, said in a post, “I wrote a letter on building global community a couple weeks ago, and one of the pillars of community I discussed was keeping people safe. These tools are an example of how we can help keep each other safe.”
The social media giant, Facebook has collaborated with organisations including – Crisis Text Line, the National Eating Disorder. To provide live chat support on Facebook’s Messenger app, the company has partnered with National Suicide Prevention Lifeline. Facebook users will now be able to chat with someone in real time directly from the organisation’s page or through suicide prevention AI tools.
Facebook is testing pattern recognition to classify the Facebook posts which are highly likely to consist of suicidal thoughts. Also, the US-based company is testing a new artificial intelligence based streamlined reporting process.
Vanessa Callison-Burch, Product Manager, said, “This artificial intelligence approach will make the option to report a post about ‘suicide or self injury’ more prominent for potentially concerning posts like these.” Though, the limited test has only begun in the US. Facebook already offers help to people reach out to users with suicidal thoughts or had dreadful experiences in the past.
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