Zomato Wins Heart Over ‘non-Hindu’ Delivery Boy Remark But Now Receiving Criticism For Showing ‘Halal’ Tag

The food delivery service in India, Zomato is in news again! On July 31, it won over Twitter after it gave an epic reply to a customer who shared a bizarre reason for cancelling his order. In a post shared last evening, Twitter user Amit Shukla tagged Zomato in a tweet saying he had cancelled his order because his delivery boy was a non-Hindu. “They said they can’t change rider and can’t refund on cancellation, I said you can’t force me to take a delivery I don’t want…” he wrote in his tweet.

To this, Zomato replied,

Food doesn’t have a religion. It is a religion. https://t.co/H8P5FlAw6y

— Zomato India (@ZomatoIN) July 31, 2019

The founder of Zomato, Deepinder Goyal also took to Twitter to criticize a manner which is religious and only spread hatred. He replied,

We are proud of the idea of India – and the diversity of our esteemed customers and partners. We aren’t sorry to lose any business that comes in the way of our values. ?? https://t.co/cgSIW2ow9B

— Deepinder Goyal (@deepigoyal) July 31, 2019

Here’s the tweet posted by the customer:

Just cancelled an order on @ZomatoIN they allocated a non hindu rider for my food they said they can’t change rider and can’t refund on cancellation I said you can’t force me to take a delivery I don’t want don’t refund just cancel— पं अमित शुक्ल (@NaMo_SARKAAR) July 30, 2019

He further shared his conversation with Zomato.

@ZomatoIN is forcing us to take deliveries from people we don’t want else they won’t refund and won’t cooperate I am removing this app and will discuss the issue with my lawyers— पं अमित शुक्ल (@NaMo_SARKAAR) July 30, 2019

This is my objection pic.twitter.com/U4DjaHONoo— पं अमित शुक्ल (@NaMo_SARKAAR) July 30, 2019

The customer then started facing social media wrath for his tweet. Here are some of the reactions:

Love when big organisations show spine and uphold the idea of India , these are trying times ?

— Roshan Rai (@RoshanKrRai) July 31, 2019

although he may create a new one, suspend the account from which he ordered, this fool needs some education ?

— pk (@baeforbiryani) July 31, 2019

how did u ensure the cook is hindu?

— drogon IT Guy (@bored_IT_baba) July 31, 2019

bro you're the reason for all the problems in this world, i hope you know many non Hindu's also work for twitter so pls delete your tweet.

— Sanjay Manaktala (@smanak) July 31, 2019

Next time make sure the food is cultivated by a Hindu, transported by a Hindu, sold by a Hindu and cooked by a Hindu !! Dharm ka sawal h

— P (@itsallryt) July 31, 2019

But now it seems a day after the incident, the table has turned as Zomato is now facing criticism for specifically showcasing a tag of ‘Halal Meat’ on its website and app. Several people on social media started complaining about how the company is fine if some customers want specifically Halal meat. The company, in its defence, said that the Halal tag on the Zomato app is a result of restaurants seeking that distinction. Following this, a large number of Zomato users have started leaving one-star reviews on Google Play and App Store to voice their disagreement with the company.

On Zomato’s earlier Tweet that food doesn’t have religion, many Twitter users started pointing out why it favours customers who want specifically Halal meat if it doesn’t believe in any particular religion of food.