The food delivery service in India, Zomato is in news again! On July 31, it won over Twitter after it gave an epic reply to a customer who shared a bizarre reason for cancelling his order. In a post shared last evening, Twitter user Amit Shukla tagged Zomato in a tweet saying he had cancelled his order because his delivery boy was a non-Hindu. “They said they can’t change rider and can’t refund on cancellation, I said you can’t force me to take a delivery I don’t want…” he wrote in his tweet.
To this, Zomato replied,
The founder of Zomato, Deepinder Goyal also took to Twitter to criticize a manner which is religious and only spread hatred. He replied,
Here’s the tweet posted by the customer:
Just cancelled an order on @ZomatoIN they allocated a non hindu rider for my food they said they can’t change rider and can’t refund on cancellation I said you can’t force me to take a delivery I don’t want don’t refund just cancel— पं अमित शुक्ल (@NaMo_SARKAAR) July 30, 2019
He further shared his conversation with Zomato.
@ZomatoIN is forcing us to take deliveries from people we don’t want else they won’t refund and won’t cooperate I am removing this app and will discuss the issue with my lawyers— पं अमित शुक्ल (@NaMo_SARKAAR) July 30, 2019
The customer then started facing social media wrath for his tweet. Here are some of the reactions:
But now it seems a day after the incident, the table has turned as Zomato is now facing criticism for specifically showcasing a tag of ‘Halal Meat’ on its website and app. Several people on social media started complaining about how the company is fine if some customers want specifically Halal meat. The company, in its defence, said that the Halal tag on the Zomato app is a result of restaurants seeking that distinction. Following this, a large number of Zomato users have started leaving one-star reviews on Google Play and App Store to voice their disagreement with the company.
On Zomato’s earlier Tweet that food doesn’t have religion, many Twitter users started pointing out why it favours customers who want specifically Halal meat if it doesn’t believe in any particular religion of food.