After the flight was rerouted to Kolkata and passengers were offloaded, a passenger on IndiGo’s 6E-221 from Bengaluru to Ranchi said that the airline “refused to make arrangements”. A statement was sent by IndiGo in response, claiming that all travelers were provided with meal options and the option to choose between a refund and a different trip.
Vikram Srivastava, a passenger, posted on X to discuss the event. “6E221 Bngluru to Rnchi 19-01-24 diverted to Kolkata, Cancld, Pasngers falsely promisd hotel alternative flight, deboarded. Ground Staff denied everything, excpt fare return in week, rice packet. Regulation allows dumping at 3rd location?”
“Pregnant woman, elderly travelers, people pleading they don’t have money, but @IndiGo6E drama artist team, nt ready to help, told bluntly to people, make your own arrangements at a 3rd location @IndiGo6E most insensitive, service deficiency liable to compensate all Passengers,” he added.
The traveler shared a video of themselves making a disturbance at the Kolkata airport and commented, “must penalize @IndiGo6E for disgraceful illegal deporting of passangers at 3rd location and providing zero assistance.”
As per PTI, IndiGo official added, “The flight was diverted to Kolkata due to bad weather at Ranchi, and passengers were given the option of choosing another flight or receiving a refund. While some opted for another flight, others chose a refund. Additionally, all passengers were served meals at the Kolkata airport.”
